Your Satisfaction, Our Priority

At Coco Bless Patisserie, we’re committed to ensuring you have a delightful experience with us. While all sales are final, we acknowledge that sometimes things don’t go as planned. Below are the steps we take to address these situations:

Refunds

Item Not in Good Condition:
Should your items arrive in less than perfect condition (e.g., melted, broken, defective), contact us within 2 hours of receiving them. Include a clear picture or video illustrating the issue and email it to hello.cocobless@gmail.com.

Received the Wrong Items:
In the unlikely event that you receive an incorrect order, notify us within 2 hours. Provide a clear picture of the incorrect items alongside your order number. The items should be unconsumed and in the condition they were received to qualify for a refund or replacement.

Cancellations

Advance Cancellations:
Orders can be canceled up to：
– 24 hours in advance for same-day delivery/pickup
– 48 hours in advance for 1-day preorders.

No Cancellations:
Orders due for delivery/pickup on the same day or those that have been processed (e.g., the cake has been prepared or delivery arranged) cannot be cancelled.

Refund Process

Approved refunds (if applicable) will be processed back to the original payment method within a reasonable timeframe.

How to Cancel an Order

To cancel or amend your order, please contact us directly via WhatsApp.

Exceptions

Delivery Delays:
No refunds will be issued for late deliveries caused by circumstances beyond our control.

Out-of-Stock Items:
In the unlikely event that an item you ordered is out of stock and we cannot fulfil it as promised, we will promptly notify you. You will have the option to receive a full refund either in the form of store credit or to your original payment method, based on your preference.

Resolving Your Concerns

After a thorough investigation of all relevant details and circumstances surrounding your complaint, we will determine the appropriate course of action. This could range from a full or partial refund to store credit or a replacement item, at our sole discretion.

Thank you for your understanding and cooperation with this policy.